Terms and Conditions

Booking Terms and Conditions – updated 10/09/2018
Deposits paid by tour participant indicate acceptance of the following Terms & Conditions with Milky Way Travel Partners, LLC DBA Blue Danube Holidays (Blue Danube).

Availability
Most hotels, arrangements and packages in our programs are available on an instant confirmation basis. However, certain hotels, cultural performances and some programs may be available on request only. Your booking is confirmed, and your credit card will only be charged once you receive an email booking confirmation from Blue Danube.

Deposit and Payments
For regular tours and FIT (Independent) bookings and packages, Blue Danube require a nonrefundable deposit of US$ 200 or Euro 200 per person at the time of reservation. For music packages and cruises, BLUE DANUBE require US$ 400 or Euro 400 per person, nonrefundable deposit at the time of reservation. After receipt of the booking request, Blue Danube will confirm the requested tour via email within 24-48 business hours. Your deposit will only be charged on booking confirmation. Should the tour be sold out, the deposit will not be charged. The confirmation email will contain an invoice and all tour details. Full payment is then due 40 days before departure. Note: Cruise final payment deadlines vary, inquire at the time of reservation.

Late Booking
If a reservation is made within 10 days of departure, payment must be by credit card, cashier’s check, certified check, money order or bank transfer only. Documents will not be released until full payment has been received. On bookings made with only 10 days or less before departure a late booking fee of US$30 or Euro 30 applies. In that case documents can only be delivered by email. It is the customers’ responsibility to check their emails daily to assure receipt of documents needed for the requested tour/cruise/package.

Booking Changes
Changes to bookings are subject to a US$25 or Euro 25 handling fee. Tickets to venues are not changeable at any time after they are ordered.

Prices
Prices are guaranteed in Euro currency on BLUE DANUBE web pages for the specified seasons. However, as US dollar (USD) rates may fluctuate, pricing in USD’s are calculated on the day of payment and are subject to change.

Responsibility statement of Blue Danube Holidays
Blue Danube acts only as an agent for the various independent suppliers that provide hotel accommodation, transportation, sightseeing, activities or other services connected with the tours. Such services are subject to the terms and conditions of those suppliers. Blue Danube and their respective employees, agents, representatives, and assigns accept no liability whatsoever for any injury, damage, loss, accident, delay or any other incident which may be caused by negligence, defect, default of any company or person in performing these services. Responsibility is not accepted for losses, injury, damages or expenses of any kind due to sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws or other such cases. All services are subject to the laws and regulations of the country in which they are provided. Blue Danube is not responsible for any baggage or personal effects of any individual participating in the tours & travel arranged by Blue Danube.

Insurance
All Blue Danube travelers are responsible for purchasing a travel insurance policy. Blue Danube reserves the right to not accept or retain any person on a tour at any time before and during the tour. Blue Danube has the right to book other hotels within the same or upgraded category than stated in the tour packages.

Cancellation
Cancellation of any package and/or land arrangements before the final payment deadline is subject to a penalty equal to the requested deposit. After final payment due date all arrangements are 100% nonrefundable. No refund on unused services 40 days before departure. All tickets to cultural performances are fully nonrefundable after a reservation is made. Cancellation after the final payment deadline or no-show are subject to the full cost of the package. There is no refund for any unused portion of the tours or packages.

We strongly recommend all our customers purchase travel insurance. Please inquire about rates since insurance premiums vary depending on the extent of coverage, ages of passengers and home address.

Delivery of Documents
Most tour documents and vouchers are sent to you as email attachments, however, reservations made within 21 days of departure may require special courier delivery of documents that cannot be emailed, at the client’s expense.

Entry to Destination
A valid passport is needed to enter your destination country or countries. It is the traveler’s responsibility to check with their closest consulate of the destination country or countries to determine if they require a visa to enter. BLUE DANUBE is not responsible for any refusal of entry by local authorities to any of our destination countries due to lack of proper documentation, security issues or any other reasons. Passport and visa information may be obtained by contacting the Travel Advisory Section of the U.S. State Department at 202.647.5225 or by visiting the State Department’s Web site at www.travel.state.gov. Non-U.S. passport holders should be sure to contact the embassies of their destination and transit countries to obtain entrance requirements.

Milky Way Travel Partners, LLC DBA Blue Danube Holidays is registered with the State of Washington as a provider of travel (UBI 604267065), the State of California as a seller of travel (CST#2132400-40), the State of Iowa travel agency (1453), the State of Florida as a seller of travel, registration No. ST41275. We are also proud members of the American Society of Travel Agents (ASTA agency No.900256733) and Cruise Lines International Association (CLIA agency No. 00563643).

Questions? [email protected] or by calling 1 404 736 7283 or Toll Free 1 800 770 7148.